QUICKLANE ADVISOR

Sanderson Lincoln; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and wellness benefits

Employee discounts on services

Career growth opportunities

Job summary

Sanderson Lincoln in Phoenix, AZ is seeking a Quicklane Advisor to provide exceptional customer service for our service lane. You will be the primary contact, ensuring vehicles are serviced promptly and accurately while delivering a positive experience.

The role emphasizes clear communication with technicians, organized records, and opportunities to promote additional services, with a collaborative team environment and employee discounts.

Qualifications

• High school diploma or equivalent.
• Experience in automotive service advising or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment while maintaining professionalism.

Responsibilities

• Greet customers and understand their Quicklane service needs.
• Communicate service status and recommendations with customers and technicians.
• Schedule and coordinate repair and maintenance services efficiently.
• Maintain accurate records of customer interactions, vehicle services, and parts orders.
• Address questions and concerns promptly and professionally to ensure satisfaction.
• Promote additional vehicle services and products as appropriate.

Skills

Customer service excellence

Communication

Interpersonal skills

Organizational skills

Teamwork

Education

High school diploma or equivalent

Job description

Join the team as a Quicklane Advisor in Phoenix, AZ. In this role, you will be responsible for providing exceptional service to our customers by efficiently managing their Quicklane service needs. You will act as the primary point of contact for customers, ensuring their vehicles are serviced promptly and accurately while delivering a positive and smooth experience.

Responsibilities

• Greet customers and understand their Quicklane service needs.
• Communicate clearly with service technicians and customers about vehicle service status and recommendations.
• Schedule and coordinate repair and maintenance services efficiently.
• Maintain accurate records of customer interactions, vehicle services, and parts orders.
• Ensure customer satisfaction by addressing questions and concerns promptly and professionally.
• Promote additional vehicle services and products as appropriate.

Requirements

• High school diploma or equivalent.
• Previous experience in automotive service advising or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment while maintaining professionalism.

Benefits

• Competitive compensation package.
• Opportunities for career growth and development.
• Supportive and collaborative work environment.
• Employee discounts on vehicle services and products.
• Health and wellness benefits.

About the Company

We are a trusted automotive dealership committed to delivering outstanding customer service and quality vehicle maintenance. Located in Phoenix, AZ, we pride ourselves on fostering a welcoming and professional atmosphere where employees and customers alike feel valued. Join us and become part of a company that values integrity, dedication, and teamwork.