Luxury Auto Service Advisor - Sales & Customer Experience

Mcdonald Automotive; Littleton (CO); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive 401k / 401k matching

Medical / Dental / Vision Insurance

Employee Assistance Program (EAP) -無料、

PTO Accrual

Health Savings Account

Flexible Spending Account

Voluntary Life and AD&D

Employee Discounted Pricing on Parts,

Job summary

Genesis of Littleton, part of McDonald Automotive, is seeking a customer-focused Service Advisor in Littleton, CO. This full-time position focuses on guiding customers through the service process, presenting maintenance recommendations, and building lasting relationships.

Compensation includes commissions with potential to reach six figures for top performers. Requirements include a valid driver's license, a clean driving record, and 1–3 years in auto service or sales.

Qualifications

• Valid driver’s license and clean driving record.
• 1–3 years of progressive auto service experience preferred but not required.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work independently.

Responsibilities

• Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.
• Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.
• Consistently follow up with customers for approvals and updates, creating urgency, and trust through timely communication.
• Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed to customers.
• Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.
• Track performance metrics like sales totals and closing ratios to drive continuous improvement.

Skills

Customer service

Sales ability

Communication

Teamwork

Independent work

Job description

Genesis of Littleton, part of McDonald Automotive, is seeking a customer-focused Service Advisor in Littleton, CO. This full-time position focuses on guiding customers through the service process, presenting maintenance recommendations, and building lasting relationships.

Compensation includes commissions with potential to reach six figures for top performers. Requirements include a valid driver's license, a clean driving record, and 1–3 years in auto service or sales.