Auto Service Advisor: Great Pay, Benefits & Growth

Ken Garff; Culver City (CA); Presencial; USD 89.000 - 145.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Wellness time off + holidays + Purpose

Medical, Dental, Vision, Disability, &

Life Insurance

Flexible Spending & Health Savings

Employee discounts on vehicle purchase

Year-end bonus program

Descripción de la vacante

Ken Garff Culver City Honda is seeking a Service Advisor to greet customers, understand service needs, provide updates and estimates, and manage repair orders. You will communicate clearly, upsell where appropriate, and ensure a smooth service experience while coordinating with technicians and service staff.

The role emphasizes customer-focused service, accuracy, and payment processing, with opportunity for performance-based bonuses and benefits.

Formación

• Excellent customer service and listening skills to identify needs and resolve concerns.
• Ability to upsell services and communicate estimates clearly.
• Proficient in using a Dealer Management System (DMS) to look up history and schedule work.
• Capable of reviewing completed work and collecting payments.

Responsabilidades

• Greet customers promptly and professionally.
• Provide updates, estimates and inspection results to customers in a timely manner.
• Answer phone inquiries and satisfy customer questions.
• Review completed work and recommendations and collect payments from customers.
• Proficient knowledge of DMS to manage service history, appointments and repair orders.

Conocimientos

Customer service

Communication

Sales skills

DMS proficiency

Problem solving

Herramientas

Dealer Management System (DMS)

Repair order software

Descripción del empleo

Ken Garff Culver City Honda is seeking a Service Advisor to greet customers, understand service needs, provide updates and estimates, and manage repair orders. You will communicate clearly, upsell where appropriate, and ensure a smooth service experience while coordinating with technicians and service staff.

The role emphasizes customer-focused service, accuracy, and payment processing, with opportunity for performance-based bonuses and benefits.