Automotive Service Advisor

Ken Garff; Culver City (CA); On-site; USD 89,000 - 145,000; Full time

Benefits offered by this job

401(k) matching

Wellness time off + holidays + Purpose

Medical, Dental, Vision, Disability, &

Life Insurance

Flexible Spending & Health Savings

Employee discounts on vehicle purchase

Year-end bonus program

Job summary

Ken Garff Culver City Honda is seeking a Service Advisor to greet customers, understand service needs, provide updates and estimates, and manage repair orders. You will communicate clearly, upsell where appropriate, and ensure a smooth service experience while coordinating with technicians and service staff.

The role emphasizes customer-focused service, accuracy, and payment processing, with opportunity for performance-based bonuses and benefits.

Qualifications

• Excellent customer service and listening skills to identify needs and resolve concerns.
• Ability to upsell services and communicate estimates clearly.
• Proficient in using a Dealer Management System (DMS) to look up history and schedule work.
• Capable of reviewing completed work and collecting payments.

Responsibilities

• Greet customers promptly and professionally.
• Provide updates, estimates and inspection results to customers in a timely manner.
• Answer phone inquiries and satisfy customer questions.
• Review completed work and recommendations and collect payments from customers.
• Proficient knowledge of DMS to manage service history, appointments and repair orders.

Skills

Customer service

Communication

Sales skills

DMS proficiency

Problem solving

Tools

Dealer Management System (DMS)

Repair order software

Job description

## Automotive Service AdvisorApply: Culver City Honda - Culver City, CA: Full time: Posted Yesterday: R0044002Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!Culver City Honda, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.**Looking for:*** Friendly and cooperative demeanor; quick to connect and build relationships with others* Unselfish and approachable with a preference for exciting, fast-paced work* Motivated, patient, conscientious, relaxed and cooperative team worker* Accommodating and analytical, while producing highly precise and accurate work**Why you’ll love working with us:*** Competitive compensation package and 401k with company match* **Average monthly earnings between $8,000-$13,000+ depending on experience and production.*** Wellness Time Off, plus holidays, plus a Personal Purpose Day* Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance* Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend* Year-end bonus program for ALL employees (*Garff Giveback*)* Employee discounts on vehicle purchase, parts, service and more!### *\\*\\*The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and/or training, and performance related bonuses and incentives.***What you’ll do as a Service Advisor:*** Greet all customers promptly and professionally* Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate* Provide customers with updates, estimates, and inspection results in a timely manner* Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry* Review all completed work and recommendations and collect payments from customer* Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information* Provide excellent service and review the customer satisfaction survey to each customerAt first glance, there’s nothing remarkable at Ken Garff. Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way.Will you join us as a new **Service Advisor**? Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.