Auto Service Advisor: Elevate Customer Experience & Repairs

Sun Auto Tire and Service; King (NC); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with Co

Discounted Services on Personal and Im

Opportunity for Advancement!!!

Job summary

Sun Auto Tire & Service in North Carolina is seeking a Sales and Service Advisor to be the face of the shop and the client’s main contact throughout the repair and maintenance process. You will greet customers, document concerns, inspect vehicles, and identify service needs.

You will promote services and parts, provide accurate quotes with cost and time, communicate updates, and ensure a 5-star experience. A valid driver’s license and professional appearance are required; prior advisor

Qualifications

• High School Diploma or equivalent.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and valid driver's license.
• Ability to work in a process-driven environment.

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone.
• Document customer concerns and inspect vehicles to identify service needs.
• Recommend services and communicate additional recommendations from the technician.
• Promote services and parts with product knowledge.
• Provide accurate quotes with cost and completion time; update customers throughout the day.
• Cash out tickets and review multi-point inspections and warranties.
• Follow up with customers after repair and for declined services.
• Track returns and warranty parts for individual customers.
• Other duties as assigned.

Skills

Customer service

Communication

Professional demeanor

Education

High School Diploma or equivalent

Job description

Sun Auto Tire & Service in North Carolina is seeking a Sales and Service Advisor to be the face of the shop and the client’s main contact throughout the repair and maintenance process. You will greet customers, document concerns, inspect vehicles, and identify service needs.

You will promote services and parts, provide accurate quotes with cost and time, communicate updates, and ensure a 5-star experience. A valid driver’s license and professional appearance are required; prior advisor