Sales/ Service Advisor

Sun Auto Tire & Service; King (NC); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 5%

Job summary

Sun Auto Tire & Service in North Carolina is seeking Sales and Service Advisors to be the face of our shops and the main contact throughout the repair process.

Advisors greet customers, document concerns, quote costs, and promote services with knowledge. The role includes daily interactions, upselling, and ensuring a five-star customer experience with opportunities for advancement.

Qualifications

• High School Diploma or equivalent.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess a valid driver’s license.

Responsibilities

• Promptly greet customers in a professional and courteous manner in person and on the telephone.
• Listen to and document customer concerns; inspect vehicle and reference service history to identify needs.
• Recommend services and clearly communicate recommendations from the Automotive Technician.
• Promote the sales of services, parts, and accessories with product knowledge.
• Provide accurate quotes with cost and time of completion; update customer on status.
• Cashing out procedures including review of inspection and warranties.
• Conduct post repair follow-up to ensure customer satisfaction.
• Track returns and warranty parts for customers.
• Other duties as assigned.

Skills

Customer service

Communication

Sales

Professional appearance

Valid driver’s license

Education

High School Diploma or equivalent

Job description

Sun Auto Tire & Service offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

We have immediate openings for Sales and Service Advisors. The Sales and Service Advisor are essential team members as the face of the shops and the client’s main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships and always provide a 5-star experience. Service Advisors are responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

Compensation: $90,000- $110,000/Yr (bonus and commissions included)

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications:

• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess a valid driver’s license

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.