Sales/ Service Advisor

Sun Auto Tire and Service; King (NC); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with Co

Discounted Services on Personal and Im

Opportunity for Advancement!!!

Job summary

Sun Auto Tire & Service in North Carolina is seeking a Sales and Service Advisor to be the face of the shop and the client’s main contact throughout the repair and maintenance process. You will greet customers, document concerns, inspect vehicles, and identify service needs.

You will promote services and parts, provide accurate quotes with cost and time, communicate updates, and ensure a 5-star experience. A valid driver’s license and professional appearance are required; prior advisor

Qualifications

• High School Diploma or equivalent.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and valid driver's license.
• Ability to work in a process-driven environment.

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone.
• Document customer concerns and inspect vehicles to identify service needs.
• Recommend services and communicate additional recommendations from the technician.
• Promote services and parts with product knowledge.
• Provide accurate quotes with cost and completion time; update customers throughout the day.
• Cash out tickets and review multi-point inspections and warranties.
• Follow up with customers after repair and for declined services.
• Track returns and warranty parts for individual customers.
• Other duties as assigned.

Skills

Customer service

Communication

Professional demeanor

Education

High School Diploma or equivalent

Job description

Overview

Sun Auto Tire & Serviceoffers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

We have immediateopenings for Sales and Service Advisors.

TheSales and Service Advisorare essential team members as the face of the shops and the client’s main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships and always providea 5-star experience.Service Advisorsare responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

Compensation: $90,000- $110,000/Yr (bonus and commissions included)

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications:

• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess a valid driver’s license

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.