Auto Service Advisor - Elevate Customer Experience Repairs

McGovern Automotive Group; Arlington (MA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Referral program

Retirement plan

Vision insurance

Job summary

McGovern Chevrolet of Arlington, part of the McGovern Automotive Group, is hiring an Experienced Service Advisor in Arlington, MA. The role centers on documenting customer concerns, pricing parts and labor, verifying warranty coverage, and preparing repair orders for authorization and entry into the service database.

Strong communication skills, regulatory knowledge, and a professional approach to customer service are essential.

Qualifications

• Excellent verbal and written communication skills.
• Ability to meet deadlines and multitask under pressure.
• Self-motivated, organized, detail oriented and goal-driven.
• Team-oriented with a drive to achieve individual and group goals.
• Understands and complies with federal, state and local regulations.
• Holds a valid driver's license and can pass background screenings.
• Equal Opportunity Employer; drug-free workplace.

Responsibilities

• Document customer vehicle concerns and reasons for service/repair.
• Obtain accurate parts and labor prices for customer pay and internal ops using pricing tools.
• Verify warranty and service contract coverage; explain provisions to customers.
• Prepare repair orders by describing symptoms and required repairs; obtain approvals; enter into service database.
• Handle customer complaints professionally.

Skills

Verbal communication

Written communication

Meeting deadlines

Self-motivation

Team oriented

Regulatory compliance

Driver's license

Background check readiness

Job description

McGovern Chevrolet of Arlington, part of the McGovern Automotive Group, is hiring an Experienced Service Advisor in Arlington, MA. The role centers on documenting customer concerns, pricing parts and labor, verifying warranty coverage, and preparing repair orders for authorization and entry into the service database.

Strong communication skills, regulatory knowledge, and a professional approach to customer service are essential.