Automotive Service Advisor - Elevate Customer Experience

Big Brand Tire & Service; Cedar Falls (IA); On-site; USD 21,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly rate + commission

Paid vacation and holidays

Medical, dental, vision, life, and ASE

401(k) with company match

Employee discounts

ASE reimbursement

Career growth potential

Job summary

Tandem Tire in Cedar Falls, IA is seeking a Service Advisor to greet every guest and deliver a world-class service experience. You will be the liaison between customer and technician, translating mechanical details into clear recommendations while driving service sales.

The role supports showroom and inventory standards, performs visual inspections, documents findings, and helps teammates keep operations smooth, efficient, and safe.

Qualifications

• 1–3 years in automotive service sales or retail automotive.
• Proven ability to sell services and build trust.
• Strong communication and organizational skills.
• Self-starter with problem-solving ability and team spirit.
• Must have valid driver\'s license and ability to lift 70 lbs.
• Flexible availability, including weekends.

Responsibilities

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician — translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

Skills

Customer service

Sales experience

Communication

Organization

Team player

Problem-solving

Valid driver\'s license

Physical strength

Job description

Tandem Tire in Cedar Falls, IA is seeking a Service Advisor to greet every guest and deliver a world-class service experience. You will be the liaison between customer and technician, translating mechanical details into clear recommendations while driving service sales.

The role supports showroom and inventory standards, performs visual inspections, documents findings, and helps teammates keep operations smooth, efficient, and safe.