Auto Service Advisor

Fleet Farm; Appleton (WI); On-site; USD 21,000 - 34,000; Full time

Job summary

Fleet Farm is seeking an Auto Service Advisor in Appleton, WI. The role involves helping customers determine vehicle needs, verifying warranty coverage, preparing repair estimates, creating repair orders, and delivering exceptional customer service.

Key duties include answering phones, scheduling service, learning Fleet Farm’s tire and parts line, and promoting automotive products and services. Candidates should be able to lift up to 50 lbs and have a valid driver’s license.

Qualifications

• Customer-focused with strong communication and problem-solving skills.
• Willingness to learn basic mechanical tasks.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.

Responsibilities

• Answer phones promptly and courteously; announce service specials to customers.
• Schedule service appointments for customers.
• Develop knowledge of Fleet Farm’s tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor.

Skills

Customer service

Communication

Attention to detail

Learn basic mechanical tasks

Education

High School Diploma or GED

Job description

If you have a customer first attitude, possess a can-do work ethic, and have a desire for a career in the automotive service industry, this position may be perfect for you!

The Auto Service Advisor works with customers to determine their vehicle needs and services requested, verifies warranty coverage, develops estimates, creates repair orders, and maintains excellent customer service experience.

Job Duties

• Answer phones promptly and courteously, and making overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm's entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Job Requirements And Education

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.