Auto Service Advisor | Customer Experience Specialist

Colonial Automotive Group; Massachusetts; On-site; USD 42,000 - 65,000; Full time

Job summary

Colonial Automotive Group in Greater Boston is seeking a dedicated Automotive Service Writer to be the primary contact between customers and the service department. You will greet customers, listen to concerns, document repairs, prepare repair orders, explain services and pricing, and coordinate with technicians to keep customers informed.

This full-time, on-site role requires strong communication and computer skills, basic automotive knowledge, and a willingness to learn manufacturer guidelines.

Qualifications

• Customer-facing excellence and a focus on customer satisfaction.
• Clear, professional communication with customers and team members.
• Proficiency with dealership management systems and scheduling tools.
• Experience in automotive service writing or advising is preferred.
• Ability to work on-site full-time in Greater Boston and manage multiple tasks accurately.
• Basic knowledge of automotive systems and willingness to learn manufacturer guidelines.
• High school diploma or equivalent; automotive training is a plus.

Responsibilities

• Greet customers and listen to their concerns, documenting vehicle issues.
• Prepare accurate repair orders and clearly explain recommended services, pricing, and timelines.
• Coordinate with technicians and monitor work progress to keep customers informed.
• Schedule appointments and handle phone and in-person inquiries.
• Verify warranty or service contract coverage and manage payment and invoicing.

Skills

Customer service

Communication skills

Phone etiquette

Computer literacy

Service writing experience

Education

High school diploma

Automotive training

Tools

Dealership management systems

Scheduling tools

Digital documentation tools

Job description

Colonial Automotive Group in Greater Boston is seeking a dedicated Automotive Service Writer to be the primary contact between customers and the service department. You will greet customers, listen to concerns, document repairs, prepare repair orders, explain services and pricing, and coordinate with technicians to keep customers informed.

This full-time, on-site role requires strong communication and computer skills, basic automotive knowledge, and a willingness to learn manufacturer guidelines.