Auto Service Advisor & Customer Experience Specialist

pepboyscareers; Lansing (IL); On-site; USD 2,122,000 - 2,728,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holidays

DailyPay

Job summary

Pep Boys in Lansing, IL is seeking an upbeat service-oriented team member to engage customers, schedule appointments, and sell parts and services. You will handle work orders, transactions, and in-store duties while upholding company standards.

The role requires a high school diploma, a valid driver's license, and availability to work days, evenings, weekends, and holidays. Prior automotive service and sales experience is a plus.

Qualifications

• High school diploma or equivalent is required.
• One year of related experience in automotive service is preferred.
• One year of sales experience is preferred.

Responsibilities

• Act as first point of contact for customers in-store and by phone.
• Engage customers, schedule appointments, and sell parts and services.
• Manage work orders, register transactions, and maintain shop organization.
• Follow cash, credit, and return policies and assist management with issues.

Skills

Customer service

Sales experience

Communication skills

Mathematics

Flexible schedule

Driver's license

Teamwork

Education

High school diploma or equivalent

Job description

Pep Boys in Lansing, IL is seeking an upbeat service-oriented team member to engage customers, schedule appointments, and sell parts and services. You will handle work orders, transactions, and in-store duties while upholding company standards.

The role requires a high school diploma, a valid driver's license, and availability to work days, evenings, weekends, and holidays. Prior automotive service and sales experience is a plus.