Auto Service Advisor — On-Demand Pay & Customer Experience

Bosselman, Inc.; Grand Island (NE); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid vacation

401K matching

Health insurance

Disability insurance

Life insurance

Growth opportunities

On-demand pay

Job summary

Bosselman, Inc. seeks a Service Advisor to greet customers, discuss repairs, prepare estimates, and relay information to technicians. You will help customers determine costs and keep shop activities running smoothly.

Bring strong communication, basic math, and computer skills to maintain pricing, warranty processes, and show room maintenance; weekend/evening flexibility may be required.

Qualifications

• Retail or guest service experience preferred.
• Valid Driver’s license and insurable to drive.
• Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
• Able to work on the computer system efficiently.
• Ability to read, write and perform math skills.
• Must possess a positive, enthusiastic attitude.
• Must be flexible with the ability to adapt to change when required.
• Demonstrates excellent communication skills.
• Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.

Responsibilities

• Greets customers promptly and provides friendly competent customer service.
• Coordinates the service center’s scheduling and workflow.
• Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
• Answers customer questions about service outcomes and consults with the Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Comprehends the industry needs by increasing knowledge of products and services.
• Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
• Responsible for keeping all customer facing items cleaned, stocked, and up to date.
• Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Assigns work to all technicians within the guidelines of the company.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.

Skills

Customer service

Communication skills

Sales knowledge

Cash handling

Team coordination

English proficiency

Flexible schedule

Tools

Parts inventory software

POS system

Computer proficiency

Job description

Bosselman, Inc. seeks a Service Advisor to greet customers, discuss repairs, prepare estimates, and relay information to technicians. You will help customers determine costs and keep shop activities running smoothly.

Bring strong communication, basic math, and computer skills to maintain pricing, warranty processes, and show room maintenance; weekend/evening flexibility may be required.