Auto Service Advisor: Customer Care & Growth

Hutchinson Kia of Macon

Macon (GA)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Competitive Pay

Medical Insurance

401k Plan

Life Insurance

Paid Time Off

Paid Holidays

Employee Discounts

Paid Training

Educational Assistance

Opportunities for Growth

Job summary

Hutchinson Kia of Macon is seeking a Service Advisor to join our team. The right candidate will have automotive service advisor experience and a valid driver's license. You will meet with customers, determine needs, provide excellent service, and oversee quality control.

Join our team to drive customer satisfaction and oversee technicians while ensuring efficient service operations at our Macon dealership.

Qualifications

High school diploma or equivalent.
Valid driver’s license and clean driving record.
Accredited training in service advisor skills, customer satisfaction, and quality control.
Automotive service advisor experience.
Ability to read, write and speak English fluently.
Ability to concentrate and multitask.
Proficient use of computers/business machines.

Responsibilities

Meet with customers and determine their needs for repair/service.
Increase customer satisfaction by building customer relations.
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
Monitor the progress of each vehicle throughout the day, and update customers frequently.
Increase profitability by maximizing sales & executing retail promotions.
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times.
Oversee and participate in quality control.
Participate in the development and documentation of standard operating procedures as appropriate.