Auto Service Advisor | Base + Commission & Growth

Olympia Kia; Olympia (WA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company 401(k) with match

Paid Time Off

Job summary

Olympia Kia is seeking an experienced Service Advisor to join our service team in Olympia, WA. You will be the key liaison between customers and technicians, documenting concerns, estimating costs, and coordinating repairs to ensure timely service completion.

We value exceptional customer experiences, professional growth, and a respectful work environment. The role offers base salary plus commission, with comprehensive benefits and opportunities for advancement within our Kia network.

Qualifications

• Previous experience as a Service Advisor in an automotive dealership or repair facility.
• Strong knowledge of vehicle systems and maintenance procedures.
• Proven ability to manage multiple tasks in a fast-paced environment.
• Exceptional interpersonal and organizational skills.

Responsibilities

• Greet and assist customers in a professional and courteous manner.
• Accurately document vehicle concerns and service needs.
• Provide detailed cost estimates and clearly explain recommended services.
• Coordinate repair timelines and communicate status updates to customers.
• Work closely with technicians to ensure timely and accurate service completion.
• Maintain customer satisfaction through follow-up and consistent service quality.

Skills

Customer service

Communication skills

Multi-tasking

Tools

Reynolds

Dealership management software

Job description

Olympia Kia is seeking an experienced Service Advisor to join our service team in Olympia, WA. You will be the key liaison between customers and technicians, documenting concerns, estimating costs, and coordinating repairs to ensure timely service completion.

We value exceptional customer experiences, professional growth, and a respectful work environment. The role offers base salary plus commission, with comprehensive benefits and opportunities for advancement within our Kia network.