Customer-Centric Auto Service Advisor - Growth & Training

Olympia Kia & Subaru; Olympia (WA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company-Paid Life Insurance

401(k) with Company Match

Paid Time Off

Exclusive employee pricing on parts, s

Job summary

Olympia Kia is seeking an experienced and customer-focused Service Advisor to join our service team. As the liaison between customers and technicians, you will document concerns, provide estimates, and communicate timelines to ensure timely service.

Join a growth-oriented, supportive workplace where ongoing training and opportunities for advancement are emphasized, with a commitment to delivering a superior customer experience.

Qualifications

• Previous experience as a Service Advisor in an automotive dealership or repair facility.
• Strong knowledge of vehicle systems and maintenance procedures.
• Exceptional interpersonal and organizational skills.
• Must be 18+ with a valid driver's license and clean driving record.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet and assist customers in a professional and courteous manner.
• Accurately document vehicle concerns and service needs.
• Provide detailed cost estimates and explain recommended services.
• Coordinate repair timelines and communicate status updates to customers.
• Maintain customer satisfaction through follow-up and consistent service quality.

Skills

Customer service focus

Excellent communication

Multitasking

Organizational skills

Automotive knowledge

Dealership software experience

Education

High School Diploma or equivalent

Tools

Reynolds or dealership software

Job description

Olympia Kia is seeking an experienced and customer-focused Service Advisor to join our service team. As the liaison between customers and technicians, you will document concerns, provide estimates, and communicate timelines to ensure timely service.

Join a growth-oriented, supportive workplace where ongoing training and opportunities for advancement are emphasized, with a commitment to delivering a superior customer experience.