Auto Service Advisor & Assistant Manager — Customer Care

Hubler Chevrolet, INC.; Indianapolis (IN); Presencial; USD 40.000 - 140.000; Jornada completa

Descripción de la vacante

Hubler Chevrolet in Indianapolis, IN is seeking a Service Advisor / Assistant Service Manager to deliver courteous, professional service and accurately identify vehicle service needs. You will promote services, parts and accessories while building trust with customers.

Responsibilities include providing cost estimates, coordinating service progress, handling warranty repairs, and ensuring compliance with regulations and Hubler values.

Formación

• Strong communication and customer-service skills.
• Ability to assess vehicle needs and explain options clearly.
• Familiarity with warranty processes and manufacturer guidelines.

Responsabilidades

• Greet customers promptly and professionally upon arrival.
• Inspect vehicles and review service history to determine required services.
• Promote relevant services, parts, and accessories based on customer needs.
• Provide accurate cost estimates and completion times, securing authorization.
• Monitor service progress and communicate updates to customers.
• Administer warranty repairs following manufacturer guidelines.
• Confirm service appointments and conduct follow-up calls after service.

Conocimientos

Customer service

Communication

Attention to detail

Upselling skills

Descripción del empleo

Hubler Chevrolet in Indianapolis, IN is seeking a Service Advisor / Assistant Service Manager to deliver courteous, professional service and accurately identify vehicle service needs. You will promote services, parts and accessories while building trust with customers.

Responsibilities include providing cost estimates, coordinating service progress, handling warranty repairs, and ensuring compliance with regulations and Hubler values.