Service Advisor Assistant Service Manager

Hubler Chevrolet, INC.; Indianapolis (IN); Presencial; USD 40.000 - 140.000; Jornada completa

Descripción de la vacante

Hubler Chevrolet in Indianapolis, IN is seeking a Service Advisor / Assistant Service Manager to deliver courteous, professional service and accurately identify vehicle service needs. You will promote services, parts and accessories while building trust with customers.

Responsibilities include providing cost estimates, coordinating service progress, handling warranty repairs, and ensuring compliance with regulations and Hubler values.

Formación

• Strong communication and customer-service skills.
• Ability to assess vehicle needs and explain options clearly.
• Familiarity with warranty processes and manufacturer guidelines.

Responsabilidades

• Greet customers promptly and professionally upon arrival.
• Inspect vehicles and review service history to determine required services.
• Promote relevant services, parts, and accessories based on customer needs.
• Provide accurate cost estimates and completion times, securing authorization.
• Monitor service progress and communicate updates to customers.
• Administer warranty repairs following manufacturer guidelines.
• Confirm service appointments and conduct follow-up calls after service.

Conocimientos

Customer service

Communication

Attention to detail

Upselling skills

Descripción del empleo

About Hubler Chevrolet

Hubler Chevrolet is a leading automotive dealership dedicated to delivering exceptional customer service and high-quality vehicle care. We are currently seeking a Service Advisor / Assistant Service Manager to join our professional team in Indianapolis, Indiana.

Job Details

• Salary: $40,000 to $140,000 per year
• Job Type: Full Time
• Location: Indianapolis, IN 46227

Position Overview

As a Service Advisor / Assistant Service Manager , you will provide courteous and professional service to customers, accurately identifying vehicle service needs and promoting appropriate services, parts, and accessories. Strong communication skills and attention to detail are essential in this role.

Primary Responsibilities

• Greet customers promptly and professionally upon arrival.
• Inspect vehicles and review service history to determine required services.
• Promote relevant services, parts, and accessories based on customer needs.
• Provide accurate cost estimates and completion times, securing customer authorization.
• Monitor service progress and communicate updates or adjustments to customers.
• Administer warranty repairs following manufacturer guidelines.
• Confirm service appointments prior to customer arrival and conduct follow-up calls after service completion.
• Inspect vehicles prior to delivery to ensure quality and communicate results to customers.
• Ensure compliance with state and federal regulations regarding repairs and consumer protection.
• Exemplify Hubler Chevrolet’s values through professional behavior and interactions.

Work Hours

This is a full-time position following standard dealership hours. Specific scheduling details will be provided during the interview process.

Equal Opportunity Employer

Hubler Chevrolet is an equal opportunity employer and maintains a drug-free workplace.