Auto Sales & Service Advisor

MFA Oil Company; Rolla (MO); On-site; USD 17,000 - 21,000; Full time

Job summary

MFA Oil Company is seeking Big O Sales Consultants in Rolla, MO to deliver fast, friendly customer service while promoting tire products and services. You will handle warranties, service agreements, and tire sales documentation, and assist with daily store operations in a team-oriented environment.

The role requires strong communication, basic math, and the ability to work flexible hours, including holidays and weekends. Training and PPE compliance are part of this position.

Qualifications

• 18 years of age or older.
• Ability to learn new concepts and use technical materials.
• Ability to consistently operate a computer and other office productivity machinery.
• Strong verbal communication skills.
• Sales abilities.
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change.
• Ability to safely operate automatic and manual transmission vehicles.
• Availability to work holidays, weekends, and after regular business hours as needed.
• Ability and willingness to work with hazardous materials.
• Ability to consistently work in outdoor weather conditions.
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulationsVision, hearing, speech, and the ability to detect odors
• Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds
• Valid driver's license
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
• Ability to meet company requirements including successful pre-employment screenings
• Legal authorization to work in the United States of America

Responsibilities

• Monitor customer service area and host waiting customers, providing fast and friendly customer service.
• Handle complaints courteously and efficiently per company policy.
• Inspect vehicles and review maintenance requirements to promote products and services.
• Promote sales through explaining benefits, promotions, and suggestive selling techniques.
• Prepare necessary sales documentation such as warranties, service agreements, and tire sales records.
• Conduct efficient and accurate sales transactions; notify supervisor of discrepancies.
• Manage ticket average and profitability, assist store manager in meeting expectations.
• Support store operations with opening/closing tasks, inventory, reporting, and merchandising.
• Protect assets by cleaning, maintaining, and storing tools and equipment.
• Check-in vendors, receive merchandise, and stock shelves.
• Keep facilities clean and comply with Big O Tires standards.
• Safely operate customer vehicles in service areas.
• Assist in training new employees and completing required training.
• Adhere to policies and perform other duties as assigned.

Skills

Verbal communication

Sales abilities

Learn new concepts

Computer proficiency

Mathematical calculations

Vehicle operation safety

Time management

Education

High school diploma or GED

Tools

Office software

Job description

MFA Oil Company is seeking Big O Sales Consultants in Rolla, MO to deliver fast, friendly customer service while promoting tire products and services. You will handle warranties, service agreements, and tire sales documentation, and assist with daily store operations in a team-oriented environment.

The role requires strong communication, basic math, and the ability to work flexible hours, including holidays and weekends. Training and PPE compliance are part of this position.