Sales & Service Advisor (Tires & Auto Care)

MFA Oil; Blue Springs (MO); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

MFA Petroleum Company is seeking Big O Sales Advisors to deliver fast, friendly customer service and promote tire and automotive products in Missouri stores. You will educate customers and manage service appointments while following company policies.

The role requires strong communication, basic math, a valid driver's license, and the ability to work holidays and weekends. MFA Petroleum offers health benefits, a 401(k) plan, paid time off, and opportunities for performance incentives.

Qualifications

• Must be 18 years or older.
• Strong verbal communication and sales abilities.
• Ability to learn new concepts and use a computer.
• Legal authorization to work in the United States.

Responsibilities

• Monitor customer service area and host waiting customers, providing fast and friendly customer service.
• Handle complaints courteously and efficiently per company policy.
• Inspect vehicles and review vehicle owner's manual maintenance requirements to prioritize products and services.
• Effectively promote sales through explaining benefits of products and services and using suggestive selling techniques.
• Prepare necessary sales documentation such as warranties and service agreements; record and register tire sales.
• Conduct efficient and accurate sales transactions; notify supervisor of discrepancies.
• Manage ticket average and profitability; assist store manager in meeting company expectations.
• Support store operations by assisting with opening/closing tasks, inventory, reporting, merchandising, and related functions.
• Protect company assets by cleaning, maintaining, and storing tools and equipment.
• Check-in vendors, receive merchandise, and stock shelves.
• Keep facilities clean and compliant with Big O Tires standards.
• Safely operate customer vehicles with automatic and manual transmissions.
• Assist in training new employees and completing required training.
• Adhere to company policies and procedures; perform other duties as assigned.

Skills

Customer service

Sales

Verbal communication

Math skills

Driver's license

Pre-employment screening

Education

High school diploma or GED

Job description

MFA Petroleum Company is seeking Big O Sales Advisors to deliver fast, friendly customer service and promote tire and automotive products in Missouri stores. You will educate customers and manage service appointments while following company policies.

The role requires strong communication, basic math, a valid driver's license, and the ability to work holidays and weekends. MFA Petroleum offers health benefits, a 401(k) plan, paid time off, and opportunities for performance incentives.