Auto Sales & Lead Nurturing Coordinator

Zanesville Honda; Zanesville (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401(k)

PTO

Competitive Pay

Life Insurance

Job summary

Zanesville Auto Group is hiring for a customer service associate at our Ohio dealership. You will answer calls, respond to inquiries, present financing options, and schedule sales appointments using our CRM system. You’ll work with sales teams and management to nurture leads and provide excellent service.

We value teamwork, promptness, and a positive attitude. Valid driver's license and reliable computer skills are required, with opportunities for growth within our dealership group.

Qualifications

• Previous customer service experience required.
• Prompt and courteous demeanor in interactions.
• Team-oriented with collaborative attitude and eagerness to improve.
• Strong computer skills for CRM and communications.
• Valid driver's license is required.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads not ready to make an appointment or who no-show.
• Participate in team and process development sessions with dealership staff.
• Utilize CRM tracking system daily.

Skills

Customer service experience

Team player

Courteous demeanor

Positive and hardworking

Strong computer skills

Valid driver's license

Job description

Zanesville Auto Group is hiring for a customer service associate at our Ohio dealership. You will answer calls, respond to inquiries, present financing options, and schedule sales appointments using our CRM system. You’ll work with sales teams and management to nurture leads and provide excellent service.

We value teamwork, promptness, and a positive attitude. Valid driver's license and reliable computer skills are required, with opportunities for growth within our dealership group.