Auto Repair Service Advisor

Fleet Service Auto & Truck Repair; Everett (WA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision, and life

PTO

401(k) with company match

Annual holiday bonus

Paid vacations and holidays

Paid training

No weekend work

Job summary

Fleet Service Auto & Truck Repair in Everett, WA is seeking a full-time Auto Repair Service Advisor. You will assist customers, prepare service orders, and coordinate with technicians to ensure smooth repairs.

The role emphasizes outstanding customer service and clear communication with clients throughout the repair process. Responsibilities include greeting customers, documenting needs, and explaining recommended work.

Qualifications

• 1+ years of experience managing customer relationships
• Advising experience required or preferred
• Customer service and relations experience preferred
• Valid driver’s license with clean record
• Strong organizational/time-management skills
• Positive attitude and excellent communication skills
• Previous Protractor experience preferred

Responsibilities

• Greet customers and assess automotive service needs.
• Write up detailed service orders and invoices.
• Explain recommended work and obtain customer approval.
• Coordinate with service technicians to ensure smooth repairs.
• Inform customers when vehicles are ready and communicate updates.
• Stay informed on industry changes and best practices.

Skills

Customer relationship management

Advising experience

Customer service

Valid driver's license

Time management

Communication skills

Protractor experience

Job description

Our fantastic team at Fleet Service Auto & Truck Repair has been providing 5-star auto repairs and customer service since long before Google was even around. Established in 1976, our award-winning shop does it all, from troubleshooting and preventative maintenance to complex repairs and replacements.

Our Everett, WA shop is hiring a full-time Auto Repair Service Advisor to help customers and keep our workdays smooth and efficient. If you're the right fit, you'll earn $60,000 - $120,000/year (based on experience), receive bonuses for quality work, and enjoy these benefits and perks:

• Health, dental, vision, and life
• PTO
• 401(k) with company match
• Annual holiday bonus
• Paid vacations and holidays
• Paid training
• No weekend work

You'll also receive ongoing training to support your continual growth and development.

WHAT WE'RE LOOKING FOR

Experience in the automotive industry would be great but isn't required. Here's what we need from our Auto Repair Service Advisor:

• 1+ years of experience managing customer relationships
• Advising experience
• Customer service and relations experience
• Valid driver's license and good driving record
• Organizational skills, attention to detail, and time management abilities
• Positive attitude and strong communication skills
• Previous Protractor experience preferred

DAY-TO-DAY

As our Auto Repair Service Advisor, you can choose from working five 8-hour shifts or four 10-hour shifts during the week - no weekends!

This position revolves around customer service and team communication, and you'll coordinate with clients and service technicians to ensure seamless automotive repairs and maintenance. You'll warmly greet customers when they call or visit, learn about their automotive needs, and write up detailed service orders and invoices. If the techs identify additional work that could be done, you'll inform the customer and explain why they should approve the work. You'll communicate with techs throughout each repair, inform customers when their vehicles are ready, and stay on top of industry changes and updates.

BUILD YOUR CAREER WITH US!

The core of our long-term success has always been our team and our culture. We work hard here, but we know how to party hard, too! Our employees enjoy weekends off so they can have a healthy work-life balance and still make good money without having to miss out on fun events with friends and family. Speaking of money, we offer great pay as well as holiday bonuses to help ease the wallet during the gift-giving season. We also offer our employees all the tools and training they need to succeed, making us a great place for both newcomers and experienced pros to build a future!