Auto Repair Customer Service Specialist — Growth & Perks

VIVE Collision of Duncansville; Duncansville (Blair County); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Employer-paid life insurance ($50,000)

401K with employer match

Employee Assistance Program

Paid time off

8 paid holidays including Black Friday

Growth opportunities

Job summary

VIVE Collision of Duncansville in Duncansville, PA is seeking a Customer Service Representative to join our team. This full-time role focuses on delivering exceptional in-person and phone support while handling light administrative duties and basic accounts receivable tasks.

You will greet visitors, schedule appointments, answer questions, and coordinate with the shop to keep customers informed about repairs. Strong communication and organization are essential.

Qualifications

• Must be at least 18 years of age.
• Ability to perform in a fast-paced, high-volume environment.
• Proficiency in Microsoft Office Suite.
• Professional attitude and appearance.
• Excellent written and verbal communication skills.

Responsibilities

• Provide exceptional customer service in person and over the phone.
• Light accounts receivable and basic administrative duties.
• Assist with day-to-day shop operations.
• Greet visitors and manage scheduling of customer appointments.
• Input customer information accurately into computer systems.
• Answer inquiries and refer customers to the appropriate person.
• Maintain organized filing and correspondence with insurance partners.
• Support inventory of office supplies and other clerical tasks.

Skills

Customer service

Communication skills

Microsoft Office

Organizational skills

Multi-tasking

Professional appearance

Tools

Microsoft Office Suite

Job description

VIVE Collision of Duncansville in Duncansville, PA is seeking a Customer Service Representative to join our team. This full-time role focuses on delivering exceptional in-person and phone support while handling light administrative duties and basic accounts receivable tasks.

You will greet visitors, schedule appointments, answer questions, and coordinate with the shop to keep customers informed about repairs. Strong communication and organization are essential.