Customer Experience & Operations Specialist

VIVE Collision; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

VIVE Collision is seeking a Customer Service Representative to greet visitors, answer phones, and keep customers informed throughout their repair. You will handle light accounts receivable, administrative duties, and assist with day-to-day shop operations.

The role requires strong communication, teamwork, and the ability to stay calm under pressure in a fast-paced environment. Proficiency with Microsoft Office and careful data entry are essential to ensure accurate records and timely updates for

Qualifications

• Must be at least 18 years of age.
• Ability to perform in a fast-paced, sometimes stressful, and high-volume environment.
• Proficiency in Microsoft Office Suite.
• Professional attitude and appearance.
• Trustworthy, high degree of integrity.
• Excellent written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.

Responsibilities

• Welcome visitors by greeting them.
• Answer questions and refer customers to the appropriate person.
• Schedule customer appointments.
• Determine customer needs in a calm and professional manner.
• Input customer information into computer software efficiently and accurately.
• Answer incoming phone calls in a timely and polite manner, clearly determine the purpose of the call, and answer/forward all the customers’ questions and/or concerns.
• Outbound calls to update customers about repairs status and call insurance companies to follow up on the status and payments.
• Consistently check, sort, and forward e-mails.
• Maintain a safe and clean reception area.
• Create and manage both digital and hard copy filing systems for all insurance partners.
• Perform other clerical work such as filing, photocopying, transcribing, and faxing.
• Accounting duties include accounts receivables, entering customer payments.
• Manage inventory of office supplies and reorder when necessary.
• Provide administrative support to the collision consultants and accountant.

Skills

Communication

Multitasking

Stress management

Organizational skills

Tools

Microsoft Office

Job description

VIVE Collision is seeking a Customer Service Representative to greet visitors, answer phones, and keep customers informed throughout their repair. You will handle light accounts receivable, administrative duties, and assist with day-to-day shop operations.

The role requires strong communication, teamwork, and the ability to stay calm under pressure in a fast-paced environment. Proficiency with Microsoft Office and careful data entry are essential to ensure accurate records and timely updates for