Auto Rental Agent - 5-Day Work Week | Career Advancement

Cox Toyota; Burlington (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Training

401(k) savings plan

Medical and dental insurance

Paid vacation

5-day work week

Job summary

Cox Toyota in Burlington, NC is seeking a full-time Auto Rental Agent. You will answer calls, quote rates, and make reservations while advising on vehicle options and extras. The role emphasizes friendly, detail-oriented service in a fast-paced environment.

Ideal candidates are 25+ years old with strong communication, computer skills, and a proactive attitude. Training is provided; benefits include medical and vacation. The schedule is Monday–Friday 9:00–6:00 with every other Saturday 7:00–4:00.

Qualifications

• Experience in automotive rental or customer service preferred.
• Must be 25+ years old.
• Excellent communication and multitasking abilities.
• Bilingual is a plus.

Responsibilities

• Answer calls, quote rental rates, and make reservations.
• Prepare rental agreements and upsell vehicles and extras.
• Explain rates and services to customers.
• Process paperwork and reports efficiently.
• Follow up on quotes and reconfirm reservations.
• Notify customers about overdue rentals.
• Process rental extensions.
• Maintain rental files and fleet appearance.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Computer skills

Positive attitude

Tools

Reservation software

Job description

Auto Rental Agent

Cox Toyota is seeking a full-time Automotive Rental Agent, that's 25+ years old, to answer calls, quote auto rental rates, make reservations, and much more. The workdays and hours are Monday through Friday, 9:00 am to 6:00 pm, and every other Saturday, 7:00 am to 4:00 pm. Ideal applicants will be detail-oriented and energetic with great customer service skills and able to multitask in a fast-paced environment.

Why work for Cox Toyota?

We are family-owned, appreciate our employees, invest in their success, and support several charities and our community. We have successfully served customers in Burlington, Greensboro, and surrounding areas for many years.

• Competitive pay


• Training


• 401(k) savings plan


• Medical and dental insurance


• Paid vacation


• 5-day work week. Closed on Sundays

Responsibilities - Auto Rental Agent

• Answer the phone, quote auto rental rates, and make reservations


• Prepare auto rental agreements while advising and upselling to larger vehicles and optional extras according to the customer's needs


• Review rental agreement parameters with customers to ensure their complete understanding of rates and services


• Complete, review, and submit paperwork and reports in a timely and efficient manner


• Follow up daily on rental quotes and reconfirm all reservations


• Notify customers and billing parties about overdue rentals and inquire as to the expected date of return


• Process rental extensions


• Maintain and update rental agreement files


• Maintain performance, maintenance, and appearance of rental fleet


• Perform related responsibilities as assigned

Requirements - AutoRental Agent

• Automotive Rental Agent experience is preferred


• Must be 25+ years old


• Must be detail oriented


• Good communication, customer service and computer skills


• A positive attitude, professional appearance and motivated to succeed


• Ability to multitask and solve customer issues


• Bilingual is a plus!


• Valid driver's license with a good driving record