Auto Parts Store Supervisor & Growth Leader

3M HEALTHCARE; Mount Airy (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

O’Reilly Auto Parts is seeking a capable Assistant Store Manager to lead the store team in delivering exceptional customer service to retail and professional customers. You will help plan staffing, coach associates, assist in hiring, and ensure efficient operations, including opening/closing duties and adherence to company policies.

The role requires strong leadership, teamwork, and the ability to manage multiple tasks in a fast-paced environment at our Mount Airy, NC location.

Qualifications

• Sales Specialist Training is required.
• Assistant Manager Certification is preferred.
• RSS Certification is preferred.
• Certified Parts Professional Certification is desired.
• ASE Certification is desired.
• Fluency in multiple languages, especially Spanish, is encouraged.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late‑afternoons, evenings, weekends, etc).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Make sure the telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
• Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
• Perform all store opening/closing duties, including performing day‑end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles.
• All other duties as assigned.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional

ASE Certification

Fluency in multiple languages

Job description

O’Reilly Auto Parts is seeking a capable Assistant Store Manager to lead the store team in delivering exceptional customer service to retail and professional customers. You will help plan staffing, coach associates, assist in hiring, and ensure efficient operations, including opening/closing duties and adherence to company policies.

The role requires strong leadership, teamwork, and the ability to manage multiple tasks in a fast-paced environment at our Mount Airy, NC location.