Auto Parts & Customer Experience Specialist

Genuine Parts Company; Taylor (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Genuine Parts Company’s The Store Pro role is a frontline position in a NAPA store, delivering automotive parts solutions to retail and wholesale customers with a high standard of customer service. You will engage customers, use catalog tools, and support store operations to ensure accurate orders and fast service.

The ideal candidate has a HS diploma, a valid driver's license, and a willingness to learn automotive parts and systems while contributing to a high-energy, customer-centric team

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Customer-focused with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.

Skills

Communication skills

Customer service mindset

Willingness to learn

Valid driver's license

Education

High School Diploma or GED

Job description

Genuine Parts Company’s The Store Pro role is a frontline position in a NAPA store, delivering automotive parts solutions to retail and wholesale customers with a high standard of customer service. You will engage customers, use catalog tools, and support store operations to ensure accurate orders and fast service.

The ideal candidate has a HS diploma, a valid driver's license, and a willingness to learn automotive parts and systems while contributing to a high-energy, customer-centric team