Auto Parts Store Lead - Customer & Ops Champion

Genuine Parts Company; Eagan (MN); On-site; USD 26,000 - 37,000; Full time

Job summary

Genuine Parts Company operates the NAPA retail store with an Assistant Store Manager who combines automotive knowledge with customer service and leadership to drive store performance. This role supports the Store Manager across operations, sales, inventory, and team development while maintaining active customer-facing sales responsibilities.

Responsibilities include opening/closing procedures, scheduling, P&L awareness, and coaching team members to meet safety and quality standards in a

Qualifications

• High school diploma or equivalent.
• Technical or trade school courses or degree completion.
• Experience in automotive after-market service industry or willingness to learn all things automotive.
• Leadership experience.
• Passion for delivering customer care and building long term relationships.
• Thrives in a fast paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60lbs in some situations.
• Background and/or passion for automotive industry, heavy equipment, farm or marine sectors.
• Experience in a parts store, auction, retail store, auto body/collision, or similar management role.
• ASE Certifications a plus.
• NAPA Know How.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• May have direct influence and responsibility for direct reports of the store and financial impact of labor planning.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Skills

Leadership experience

Customer service

Operations management

Inventory management

Team coaching

P&L awareness

Education

High school diploma

Technical or trade school courses

Tools

Inventory management systems

Job description

Genuine Parts Company operates the NAPA retail store with an Assistant Store Manager who combines automotive knowledge with customer service and leadership to drive store performance. This role supports the Store Manager across operations, sales, inventory, and team development while maintaining active customer-facing sales responsibilities.

Responsibilities include opening/closing procedures, scheduling, P&L awareness, and coaching team members to meet safety and quality standards in a