Auto Parts Store Lead — Customer-Driven & Ops Coach

NAPA; Northfield (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

NAPA seeks an Assistant Store Manager to blend automotive knowledge with strong customer service and leadership to operate our retail store. You will support the Store Manager across functions while maintaining active customer-facing sales responsibilities.

You’ll supervise daily operations, inventory, scheduling, coaching, and safety, helping ensure store standards. The role provides a development path toward Store Manager with potential overtime and keyholder duties.

Qualifications

• Requires leadership experience and a passion for customer care.
• Experience in fast-paced retail or automotive environment preferred.
• Ability to thrive in a complex, high-energy setting.
• Knowledge of cataloging and/or inventory management systems is a plus.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• May have direct influence and responsibility for direct reports of the store and financial impact of labor planning.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Skills

Leadership experience

Customer service

Sales and customer engagement

Operational supervision

Team coaching

Education

High school diploma or equivalent

Tools

Inventory management systems

Job description

NAPA seeks an Assistant Store Manager to blend automotive knowledge with strong customer service and leadership to operate our retail store. You will support the Store Manager across functions while maintaining active customer-facing sales responsibilities.

You’ll supervise daily operations, inventory, scheduling, coaching, and safety, helping ensure store standards. The role provides a development path toward Store Manager with potential overtime and keyholder duties.