Auto Parts Specialist — Drive Customer Delight

Genuine Parts Company; Saginaw (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Genuine Parts Company, operating under the NAPA brand, seeks a Store Pro to serve as the primary customer contact in a fast-paced retail environment. You will provide automotive parts solutions to both retail and wholesale customers and contribute to store performance through product knowledge and strong customer engagement.

The role emphasizes teamwork, accuracy in parts identification, and efficient order fulfillment while adhering to store processes.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication skills

Problem solving

Willingness to learn

Teamwork

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management software

Job description

Genuine Parts Company, operating under the NAPA brand, seeks a Store Pro to serve as the primary customer contact in a fast-paced retail environment. You will provide automotive parts solutions to both retail and wholesale customers and contribute to store performance through product knowledge and strong customer engagement.

The role emphasizes teamwork, accuracy in parts identification, and efficient order fulfillment while adhering to store processes.