Auto Parts Specialist: Customer Solutions & Fulfillment

NAPA; Gresham (OR); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

NAPA is seeking a customer-focused Store Associate in a busy retail setting in Oregon. You will provide automotive parts solutions, assist both retail and wholesale customers, and contribute to store performance through product knowledge and responsive service.

With strong emphasis on customer engagement and teamwork, this role offers an entry point to growth within the organization. Prior retail or automotive experience is helpful, and the environment is fast-paced with daily interactions on

Qualifications

• Requires strong customer-focused mindset with good listening skills.
• Excellent verbal and written communication abilities.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Operate POS, inventory and catalog tools to fulfill orders.
• Maintain a safe, clean, welcoming store environment.
• Build relationships to drive loyalty and repeat business.
• Assist with inventory control and stock replenishment.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Education

High School Diploma or GED

Tools

POS systems

Inventory software

Job description

NAPA is seeking a customer-focused Store Associate in a busy retail setting in Oregon. You will provide automotive parts solutions, assist both retail and wholesale customers, and contribute to store performance through product knowledge and responsive service.

With strong emphasis on customer engagement and teamwork, this role offers an entry point to growth within the organization. Prior retail or automotive experience is helpful, and the environment is fast-paced with daily interactions on