Automotive Parts Specialist, Customer-Focused

NAPA; Columbus (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

NAPA in Columbus, OH is seeking a Store Associate to provide automotive parts solutions and deliver a positive, high‑quality customer experience.

You will use product knowledge to assist both retail and wholesale customers, operate POS and inventory tools, and support fast-paced store operations while building customer loyalty.

Join a team that supports continuous improvement and delivers exceptional customer service in a dynamic retail environment.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Preferred: experience in automotive, retail, or parts environment.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Build relationships with customers to drive loyalty and repeat business.
• Support store operations including transactions, inquiries, and general workflow.
• Assist with inventory control activities, including receiving merchandise and cycle counts.
• Contribute to store operations and team support tasks to optimize performance.

Skills

Communication skills

Customer service

Problem solving

Learning automotive parts

Team collaboration

Education

High School Diploma or GED

Job description

NAPA in Columbus, OH is seeking a Store Associate to provide automotive parts solutions and deliver a positive, high‑quality customer experience.

You will use product knowledge to assist both retail and wholesale customers, operate POS and inventory tools, and support fast-paced store operations while building customer loyalty.

Join a team that supports continuous improvement and delivers exceptional customer service in a dynamic retail environment.