Auto Parts Specialist: Customer Service & Fulfillment

NAPA; Cedarbrook (PA); On-site; USD 17,000 - 23,000; Full time

Job summary

NAPA in Cedarbrook, PA is seeking a customer-focused Store Associate to help customers find automotive parts and provide excellent service. You will support both retail and wholesale customers, use POS and inventory tools, and contribute to efficient delivery and order fulfillment.

You will work in a fast-paced environment, build customer relationships, and help maintain accurate stock and store standards. Prior experience in automotive or parts is a plus; strong communication and teamwork are

Qualifications

• Customer-focused mindset with strong listening and problem-solving abilities.
• Proven ability to deliver accurate automotive parts solutions in a fast-paced environment.
• Experience in retail, automotive, or parts environment is a plus.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive customer experience in person, on the phone, and via messaging.
• Operate POS, inventory/catalog tools and other store systems.
• Maintain store cleanliness and organization to ensure a welcoming environment.
• Assist with inventory control, stocking, counts, and record accuracy.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Learning mindset

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

NAPA in Cedarbrook, PA is seeking a customer-focused Store Associate to help customers find automotive parts and provide excellent service. You will support both retail and wholesale customers, use POS and inventory tools, and contribute to efficient delivery and order fulfillment.

You will work in a fast-paced environment, build customer relationships, and help maintain accurate stock and store standards. Prior experience in automotive or parts is a plus; strong communication and teamwork are