Auto Parts Specialist — Customer Service Pro

O'Reilly Automotive; Nacogdoches (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions Start

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management with assigned tasks and requires welcoming customers, answering calls, and assisting with merchandise selection.

Qualifications include the ability to multitask, provide friendly service, and familiarity with automotive parts. Bilingual candidates are encouraged to apply, and the company offers growth opportunities across its store network.

Qualifications

• Experience delivering outstanding customer service in a retail environment.
• Bilingual candidates encouraged to apply.
• Familiarity with automotive parts or related catalog systems is a plus.

Responsibilities

• Greet walk-in customers and assist with selecting merchandise.
• Support store management and installer service staff as needed.
• Answer store phone calls, lookup parts, quote prices, and promote low-price guarantees.
• Handle cash drawer, accept payments, give change, and process credit card transactions.
• Process exchanges and returns per policy; resolve customer concerns.
• Assist with stocking, planograms, and monthly stock adjustments; maintain cleanliness.
• Operate store equipment after training; perform in-store services (e.g., wipers, batteries).
• Drive a delivery vehicle occasionally when needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management with assigned tasks and requires welcoming customers, answering calls, and assisting with merchandise selection.

Qualifications include the ability to multitask, provide friendly service, and familiarity with automotive parts. Bilingual candidates are encouraged to apply, and the company offers growth opportunities across its store network.