Auto Parts Specialist: Customer Service Pro

3M HEALTHCARE; Summerville (SC); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Competitive wages & PTO

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers, support store management, and assist professional customers as needed. Bilingual candidates are encouraged to apply.

You will greet customers, quote prices, process transactions, and handle returns while promoting company service programs and ensuring accurate inventory and planogram updates. ASE certification and automotive knowledge are valued.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, Weatherly Index System, and automotive sales or service.
• ASE certification.

Responsibilities

• Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers as directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.

Skills

Customer service

Multitasking

Spanish language

Alphanumeric matching

Automotive parts knowledge

Tools

Weatherly Index System

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers, support store management, and assist professional customers as needed. Bilingual candidates are encouraged to apply.

You will greet customers, quote prices, process transactions, and handle returns while promoting company service programs and ensuring accurate inventory and planogram updates. ASE certification and automotive knowledge are valued.