Auto Parts Retail: Shift Lead & Customer Service

O'Reilly Automotive; Willard (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401(k) with employer contributions

Health/Dental/Vision insurance

Wellbeing programs

Education assistance

Job summary

O'Reilly Auto Parts in Willard, OH is seeking a Retail Service Specialist to support the Store Manager and drive sales, service, and store operations. The role includes shift management in the absence of leadership and emphasis on excellent customer experiences.

Bilingual candidates are encouraged to apply. The position offers a comprehensive compensation package with premiums and performance-based pay, along with benefits and career growth opportunities.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired) is a plus.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure policy adherence.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub, and store to store transfers and inform customers on shipment arrivals.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Willard, OH is seeking a Retail Service Specialist to support the Store Manager and drive sales, service, and store operations. The role includes shift management in the absence of leadership and emphasis on excellent customer experiences.

Bilingual candidates are encouraged to apply. The position offers a comprehensive compensation package with premiums and performance-based pay, along with benefits and career growth opportunities.