Auto Parts Pro: Expert DIY Support & Service

Advance Auto Parts; Saint Marys (OH); On-site; USD 21,490 - 23,901; Full time

Benefits offered by this job

Health benefits

Job summary

Advance Auto Parts is seeking a Retail Parts Pro in the United States to support advanced DIY customer needs. You will use store systems, identify parts, and assist with parts sourcing and services such as battery installations and wiper changes.

The role emphasizes customer service, parts knowledge, and the ability to work with inventory and POS systems. ASE certification is preferred but not required; a valid driver’s license is required.

Qualifications

• Must understand automotive systems and parts identification.
• Ability to read safety rules and manuals; write simple notes.
• Read and interpret parts catalogs; complete knowledge assessment.
• Proficiency with MS Word and Excel.

Responsibilities

• Facilitate selling experience for DIY customers by phone and in person.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and wiper installs.
• Maintain high standards of customer service and store cleanliness.
• Perform key holder duties including opening/closing tasks.
• Assist in inventory processes such as cycle counts and back stock.
• Provide DIY services and ensure accurate parts lookup and sourcing.

Skills

Parts knowledge

Customer service

Inventory management

Communication skills

Safety awareness

Diagnostics knowledge

Education

Driver's license

ASE certification (preferred)

Tools

Microsoft Word

Microsoft Excel

POS systems

Parts lookup systems

Job description

Advance Auto Parts is seeking a Retail Parts Pro in the United States to support advanced DIY customer needs. You will use store systems, identify parts, and assist with parts sourcing and services such as battery installations and wiper changes.

The role emphasizes customer service, parts knowledge, and the ability to work with inventory and POS systems. ASE certification is preferred but not required; a valid driver’s license is required.