Automotive Parts Pro: DIY Service & Expert Support

Advance Auto Parts; Elkhart (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Advance Auto Parts is seeking a Retail Parts Pro in the United States to support advanced DIY customer needs with expert parts and store systems knowledge. The role includes diagnosing, sourcing from multiple channels, and assisting on projects.

Responsibilities include facilitating customer sales, performing DIY services like battery installations and wiper fits, and maintaining store standards. Prior automotive parts experience and strong English communication are required.

Qualifications

• 3-5 years of prior automotive parts experience.
• Strong knowledge of automotive parts and DIY services.
• Ability to read and interpret parts catalogs and service manuals.

Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls.
• Achieve personal / store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Skills

Automotive parts knowledge

Customer service

Sales skills

English communication

Education

ASE certification preferred

Tools

POS systems

Parts lookup systems

Microsoft Word

Microsoft Excel

Job description

Advance Auto Parts is seeking a Retail Parts Pro in the United States to support advanced DIY customer needs with expert parts and store systems knowledge. The role includes diagnosing, sourcing from multiple channels, and assisting on projects.

Responsibilities include facilitating customer sales, performing DIY services like battery installations and wiper fits, and maintaining store standards. Prior automotive parts experience and strong English communication are required.