Auto Parts Installer & Service Specialist

O'Reilly Automotive Stores; Danbury (CT); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Competitive wages & PTO

401k with employer contributions

Medical, dental, & vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Automotive Stores in Danbury, CT seeks an Installer Service Specialist with a strong mechanical background to service professional customers at the installer counter. You will oversee daily activity of the delivery team to ensure accurate, timely orders and deliveries.

The role emphasizes customer relations, parts picking/ staging, and coordinating with delivery staff. Bilingual candidates are encouraged to apply.

Qualifications

• Strong background in mechanics.
• Aboveaverage communication skills.
• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Take customer orders over the phone and online, invoice orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Skills

Mechanics

Communication

Auto repairs

Spanish language

Education

ASE Certification

Job description

O'Reilly Automotive Stores in Danbury, CT seeks an Installer Service Specialist with a strong mechanical background to service professional customers at the installer counter. You will oversee daily activity of the delivery team to ensure accurate, timely orders and deliveries.

The role emphasizes customer relations, parts picking/ staging, and coordinating with delivery staff. Bilingual candidates are encouraged to apply.