Auto Parts & Customer Experience Specialist

NAPA Auto Parts; Spartanburg (SC); On-site; USD 30,000 - 38,000; Full time

Job summary

NAPA Auto Parts in Spartanburg, SC is seeking a Store Pro to be the primary in-store contact for customers, delivering automotive parts solutions and a high-quality shopping experience. You will use product knowledge to assist both retail and wholesale customers, operate POS and inventory tools, and contribute to store performance through engagement and teamwork.

This role offers a clear growth path within the organization.

Qualifications

• Excellent customer service and communication skills are required.
• Ability to listen to customers and solve problems effectively.
• Strong interpersonal skills to work with coworkers and customers.
• Willingness to learn automotive parts and systems to assist customers.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS and inventory/catalog tools to complete transactions and pull orders.
• Maintain a fast-paced, customer-focused environment with high energy.
• Support store operations including transactions, inquiries, and general workflow.

Skills

Customer service

Communication skills

Interpersonal skills

Willingness to learn

Education

High School Diploma or GED

Job description

NAPA Auto Parts in Spartanburg, SC is seeking a Store Pro to be the primary in-store contact for customers, delivering automotive parts solutions and a high-quality shopping experience. You will use product knowledge to assist both retail and wholesale customers, operate POS and inventory tools, and contribute to store performance through engagement and teamwork.

This role offers a clear growth path within the organization.