Auto Parts Customer Champion

NAPA Auto Parts; Douglasville (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

The NAPA Auto Parts Store Pro position in Douglasville, GA focuses on delivering a high-quality customer experience by providing automotive parts solutions to retail and wholesale customers. You will use product knowledge, operate POS and catalog tools, and engage with customers in a fast-paced environment to support store performance.

Responsibilities include processing transactions, assisting with inventory, coordinating deliveries, and maintaining a welcoming store atmosphere while upholding

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License.
• Excellent communication and interpersonal skills.
• Customer-focused with listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries using delivery management systems.
• Perform housekeeping and organize to maintain a safe, welcoming store.
• Assist with inventory control: receiving, stocking, cycle counts, inventory records.
• Contribute to store operations and team support to optimize performance.
• Support continuous improvement of store processes and standards.

Skills

Communication

Interpersonal skills

Customer focus

Problem solving

Willingness to learn

Education

High school diploma or GED

Tools

POS system

Inventory tools

Catalog systems

Job description

The NAPA Auto Parts Store Pro position in Douglasville, GA focuses on delivering a high-quality customer experience by providing automotive parts solutions to retail and wholesale customers. You will use product knowledge, operate POS and catalog tools, and engage with customers in a fast-paced environment to support store performance.

Responsibilities include processing transactions, assisting with inventory, coordinating deliveries, and maintaining a welcoming store atmosphere while upholding