Automotive Parts Pro & Customer Champion

NAPA Auto Parts; Lilburn (GA); On-site; USD 29,000 - 42,000; Full time

Job summary

NAPA Auto Parts in Lilburn, GA is seeking a Store Pro to serve as the primary customer contact in the retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge and strong customer engagement.

The role emphasizes delivering an energetic, accurate service experience in a fast-paced environment and building loyalty with customers. Reports to Store Management.

Qualifications

• High School Diploma or GED is required.
• Strong communication and interpersonal skills are essential.
• Customer-focused mindset with active listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards

Skills

Customer service

Communication

Problem solving

Teamwork

Willingness to learn

Education

High School Diploma or GED

Job description

NAPA Auto Parts in Lilburn, GA is seeking a Store Pro to serve as the primary customer contact in the retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge and strong customer engagement.

The role emphasizes delivering an energetic, accurate service experience in a fast-paced environment and building loyalty with customers. Reports to Store Management.