Auto Parts Counter Specialist: Fast-Paced, Paid Training

Mercedes-Benz of Rochester; Rochester (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid Training

Job summary

Mercedes-Benz of Rochester is seeking a Parts Counterperson to support our service and parts departments. You will read catalogs, quote prices, and process orders while delivering friendly, professional customer service to internal and external customers.

You should thrive in a fast-paced environment with strong organizational and time-management skills. The role involves stock checks, order fulfillment, and coordinating with the shop to ensure accurate parts and on-time delivery.

Qualifications

• Have a High School Diploma or equivalent.
• Experience with auto parts sales (preferred).
• Able to work in a fast-paced work environment.
• Have strong organizational and time management skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with customer on parts status.
• Communicate with staff and customers in a friendly and professional manner.
• Be able to read and understand the parts catalog when looking up parts.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level service to internal and external customers.
• Pulls and fills orders from stock.
• Maintain a weekly bin checks to ensure accuracy of stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Make sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Set up orders for daily shipment, delivery, or pick-up.

Skills

Customer service

Parts catalog

Communication

Reading skills

Cash handling

Education

High School Diploma or equivalent

Tools

POS system

Job description

Mercedes-Benz of Rochester is seeking a Parts Counterperson to support our service and parts departments. You will read catalogs, quote prices, and process orders while delivering friendly, professional customer service to internal and external customers.

You should thrive in a fast-paced environment with strong organizational and time-management skills. The role involves stock checks, order fulfillment, and coordinating with the shop to ensure accurate parts and on-time delivery.