Auto Parts Counter Specialist – Customer-Facing & Growth

USA GPC Genuine Parts Company; New Hampton (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health benefits

401K

Career growth

Job summary

Genuine Parts Company is seeking a NAPA Counter Sales associate to serve as the face of our retail store, helping customers with automotive parts and service questions.

In this role you will provide auto parts answers in person or over the phone, assist team members with questions, and deliver outstanding customer care in a fast-paced, friendly environment. A background in automotive parts is preferred, but learning is encouraged.

Qualifications

• Valid Driver’s License.
• Previous experience in a parts store or automotive industry or willingness to learn all things auto parts.
• High School Diploma or GED.
• Technical or Trade school courses or degree.
• Excellent verbal and written communication skills
• Love fast paced retail environments
• Great listening skills and empathy for customers

Responsibilities

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members answer questions for customers
• Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
• Bring customer focus and high energy to our fast-paced stores
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system

Skills

Customer service

Parts knowledge

Communication skills

Education

High School Diploma or GED

Technical or Trade school courses/degree

Job description

Genuine Parts Company is seeking a NAPA Counter Sales associate to serve as the face of our retail store, helping customers with automotive parts and service questions.

In this role you will provide auto parts answers in person or over the phone, assist team members with questions, and deliver outstanding customer care in a fast-paced, friendly environment. A background in automotive parts is preferred, but learning is encouraged.