Auto Loan Collections Specialist - On-site Bayamón

TPIS; Bayamón (PR); On-site; USD 13,000 - 14,000; Full time

Job summary

TPIS is seeking an Internal Collection Agent to manage auto loans, personal loans and credit card accounts on-site in Bayamon, PR. The role focuses on collecting payments by contacting clients by telephone and ensuring accounts stay current.

The position requires an Associate’s degree and at least one year of customer service or call center experience, with a preference for collections experience. On-site work in Bayamon is expected.

Qualifications

• Associate’s degree in business, finance or accounting required.
• One year or more in customer service or call center environments required; collections experience preferred.
• Knowledge of Federal and State regulations governing auto loans is a plus.

Responsibilities

• Determine factors affecting the debtor’s ability to pay and advise on available options.
• Receive payments and issue receipts; process payments the same day in the internet payment system.
• Document all collections interactions in the internal system with outcomes and next steps.
• Update client information in the system (address, contact details) as needed.
• Develop daily production reports for supervisor review.
• Identify problems affecting payment handling and work with supervisor on resolutions.
• Maintain proper documentation of all client interactions and outcomes.

Skills

Customer service

Call center

Communication skills

Education

Associate’s Degree in Business Administration, Finance, or Accounting

Tools

Collections Information System

Job description

TPIS is seeking an Internal Collection Agent to manage auto loans, personal loans and credit card accounts on-site in Bayamon, PR. The role focuses on collecting payments by contacting clients by telephone and ensuring accounts stay current.

The position requires an Associate’s degree and at least one year of customer service or call center experience, with a preference for collections experience. On-site work in Bayamon is expected.