INTERNAL COLLECTION AGENT

TPIS; Bayamón (PR); On-site; USD 13,000 - 14,000; Full time

Job summary

TPIS is seeking an Internal Collection Agent to manage auto loans, personal loans and credit card accounts on-site in Bayamon, PR. The role focuses on collecting payments by contacting clients by telephone and ensuring accounts stay current.

The position requires an Associate’s degree and at least one year of customer service or call center experience, with a preference for collections experience. On-site work in Bayamon is expected.

Qualifications

• Associate’s degree in business, finance or accounting required.
• One year or more in customer service or call center environments required; collections experience preferred.
• Knowledge of Federal and State regulations governing auto loans is a plus.

Responsibilities

• Determine factors affecting the debtor’s ability to pay and advise on available options.
• Receive payments and issue receipts; process payments the same day in the internet payment system.
• Document all collections interactions in the internal system with outcomes and next steps.
• Update client information in the system (address, contact details) as needed.
• Develop daily production reports for supervisor review.
• Identify problems affecting payment handling and work with supervisor on resolutions.
• Maintain proper documentation of all client interactions and outcomes.

Skills

Customer service

Call center

Communication skills

Education

Associate’s Degree in Business Administration, Finance, or Accounting

Tools

Collections Information System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

INTERNAL COLLECTION AGENT

FULL TIME Bayamon, PR, PR

3 days ago Requisition ID: 2322

Salary Range: $13.00 To $14.00 Annually

The Internal Collection Agent is responsible for the collection management of auto loans, personal loans, credit cards and overdrafts. Achieving this payment collection by contacting the client telephonically. Position works on-site in Bayamon, PR.

MAIN DUTIES & RESPONSIBILITIES:

Determine which factors are affecting the debtor’s responsibility to keep the account up-to-date; offering counsel about all the alternatives the institution offers in order to regularize his or her debt.

Receives the clients credit or cash payments, prepares their receipts and processes the payment’s, on the day same day it is received, in Oriental Bank’s internet payment system.

Transcribes all of the payment collections performed in the collection information system.

Prepares maintenance documents in order to update the client’s information on the system. Such as the residency address, work address and/or telephone changes.

Develops daily production report.

Offers his or her direct supervisor recommendations, in relation to accounts that were adjusted based on the clients economic conditions and the unit’s risk.

Discusses with his or her supervisor the cases that have not been resolved in order to determine the best course of action.

Document in the internal collection adjuster work tool everything related to his or her client interaction. Detailing the interaction with the client, the obtained result of the client’s approach, payments received, etc. Will also document the adjuster’s handling result, for those collection adjuster’s in training whom do not have access and/or any collection adjuster who has a medical restriction that prohibits the programs use.

Identify the problems that affect the payment handling and collection, such as missing clients, units ceded to a third party or broker, etc.

When there is a third party involved, collect all of the necessary information.

Other duties may be assigned.

MINIMUM REQUIREMENTS:

Associate’s Degree in Business Administration, Finance, Accounting or any other related area from a qualified institution required.

One (1) year or more of experience in customer service, client relationship management, and/or call center environments required. Experience in collections or payment recovery is highly preferred.

Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

Knowledge of Federal and State Regulations, Procedures and Policies that regulate auto loans.

Effective technical and practical knowledge regarding payment collections.

Procedural and policy knowledge regarding the auto loan’s overdue payments collection.

Excellent presentation, communication and writing skills.

Able to understand and follow written and verbal instructions.

Ability to act and handle difficult situations.

Treats delicate situations respectfully and discreetly.

Solves mathematical calculations swiftly and accurately.

Manages and operates the Collections Information System, calculators, and other office equipment.

Capable of exerting analysis, problem resolutions, detail-oriented and execute various task simultaneously, while maintaining the quality standards.

TPIS is an Equal Opportunity Employer (EEO Employer / Aff... ). We comply with all Federal, State and Local laws regarding nondiscrimination.