Auto Loan Collections Specialist — Empathy & Solutions

DriveTime; Fort Worth (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(K)

Paid time off

Tuition reimbursement

Wellness program

In-house gym

Job summary

DriveTime is seeking an individual in Fort Worth, Texas to manage collections and negotiate payments. This role emphasizes positive customer relationships and requires 2+ years of relevant experience. The successful candidate will collect past due payments, assist customers with their loan repayment plans, and achieve set production goals. DriveTime offers excellent perks including healthcare coverage, a 401(K), and opportunities for professional growth.

Qualifications

• 2+ years of experience in collections, financial services, or customer service.
• Contact center experience in the financial services industry preferred.
• Ability to pass a drug test and background check.

Responsibilities

• Collect past due payments while maintaining positive relationships with customers.
• Negotiate payment plans and educate customers on loan options.
• Monitor loan repayment agreements and assist with debt repayment plans.

Skills

Negotiation

Customer Relationship Management

Communication

Empathy

Education

High School Diploma or GED

Job description

DriveTime is seeking an individual in Fort Worth, Texas to manage collections and negotiate payments. This role emphasizes positive customer relationships and requires 2+ years of relevant experience. The successful candidate will collect past due payments, assist customers with their loan repayment plans, and achieve set production goals. DriveTime offers excellent perks including healthcare coverage, a 401(K), and opportunities for professional growth.