Loan Advisor (Part Time)

Bridgecrest-Credit-Company,-LLC; Fort Worth (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Tuition reimbursement

Wellness program

Game room

In-house gym

Social events

PTO

Job summary

Bridgecrest-Credit-Company, LLC is seeking a results-driven collections professional to collect past due payments and negotiate feasible repayment plans while maintaining positive customer relationships. You will engage delinquent customers (1-60 days) via inbound and outbound calls, review accounts, and document outcomes across multiple systems.

You will educate customers on options, ensure compliant conversations under FDCPA, and collaborate with the Loan Servicing team to meet monthly targets

Qualifications

• High school diploma or GED required.
• 2+ years in collections or financial services.
• Experience in a contact center is preferred.

Responsibilities

• Collect past due payments and negotiate payment plans.
• Make inbound and outbound contact with delinquent accounts (1-60 days).
• Review account information and process payments using multiple systems.
• Educate customers and build repayment plans that meet goals.
• Monitor follow-up on loan repayment agreements and document actions.

Skills

Negotiation

Communication

Empathy

Patience

Compliance

Multitasking

Education

High School Diploma or GED

Tools

CRM software

Payment processing systems

Skip tracing tools

Job description

What's Under the HoodDriveTime Family of Brands includes Bridgecrest, one of the country's leading auto finance servicers, managing roughly $30+ billion in receivables and helping customers across a wide credit spectrum stay on the path to vehicle ownership.Responsibilities of the Job (Or Better Known as, Your Next Destination)Collect past due payments and negotiate payment plans while maintaining positive relationship with customers. Create long term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals.Make inbound and outbound contact with customers regarding past-due balances (generally 1-60 days).Educate, negotiate with, and build relationships with customers to influence them to make needed payments.Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact.Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership.Contact, or attempt contact with, customers who are delinquent.Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts, Oversee all overdue accounts with help of automate systems and computers.Assist customers with debt repayment plans; including modifications and deferments, Listen to customer's story and determine if debt can be collected.Utilize computer systems to handle skip tracing.Maintain positive working relationships with the Loan Servicing team .Knowledge, Skills and Abilities (The Good Stuff)You'll know or quickly learn the ins and outs of the Fair Debt Collections Practices Act, so every customer conversation stays compliant and above board. You're coachable — you take training and feedback in stride and roll with changes to process, scripts, or call flow without missing a beat. You handle sensitive customer and account information with discretion and care. You're a natural negotiator, comfortable walking customers through their options and finding solutions that work for everyone. You stay cool under pressure, bringing patience and empathy to every call — even the tough ones. You're motivated by goals and take pride in hitting your monthly Collection, Call Time, and Quality Assurance targets.Requirements (What You Need to Get the Job Done)High School Diploma or GED2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relationsContact center experience in the financial services industry preferredAbility to pass a drug test and background check.PerksFull medical/dental/vision, 401(k), tuition reimbursement, wellness program, competitive pay, game room, in-house gym, social events, employee rewards, and PTO for full- and part-time employees.Anything Else?Great Place to Work Certified, recognized for diversity, culture, leadership, and workplace health. Hiring is contingent on background and drug screening. Equal Opportunity Employer.