Auto Glass & Calibration Service Specialist

Balise Motor Sales; West Springfield (MA); Sur place; USD 40 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health, dental, life and disability

401(k) with company match

Flexible spending accounts

Paid Time-Off

Résumé du poste

Expert Auto Glass & Calibration in West Springfield, MA, is seeking a Service Advisor to deliver exceptional customer service and act as the communication bridge between customers and technicians. You will present a welcoming greeting, identify and resolve concerns, and guide customers through recommended services after a multi-point inspection.

Key duties include handling calls, scheduling, creating accurate repair orders, obtaining approvals, and processing payments.

Qualifications

• Communication skills - communicates effectively with others.
• Time management - manages one's own time and the time of others.
• Typing - the ability to type efficiently to enter repair orders.
• Mathematics - calculating service costs and counting change.
• Basic computer skills - familiarity with basic software and systems.

Responsabilités

• Answer incoming telephone calls in a welcoming and professional manner.
• Greet customers in a welcoming and professional manner.
• Identify, confirm, and offer resolution to customer concerns.
• Communicate with the customers what needs to be done and explain the cost.
• Assess customer needs by conducting a vehicle walk-around with the customer.
• Obtain approval to review findings of multi-point inspection and prices.
• Return repair orders to the dispatcher or technician to complete the requested work.
• Receive and process cash or credit payments for all services performed.

Connaissances

Communication skills

Time management

Typing

Mathematics

Basic computer skills

Description du poste

Expert Auto Glass & Calibration in West Springfield, MA, is seeking a Service Advisor to deliver exceptional customer service and act as the communication bridge between customers and technicians. You will present a welcoming greeting, identify and resolve concerns, and guide customers through recommended services after a multi-point inspection.

Key duties include handling calls, scheduling, creating accurate repair orders, obtaining approvals, and processing payments.