Client-Focused Service Advisor & Repair Coordinator

Balise Motor Sales; Springfield (MA); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid Time-Off

Job summary

Balise Motor Sales is seeking a Service Advisor at Mazda West Springfield in Springfield, MA. The role focuses on delivering exceptional customer service, guiding customers through maintenance needs, and communicating findings between customers and technicians.

The candidate will greet customers, provide accurate estimates, obtain approvals, and ensure repairs are completed with clear explanations of costs and future recommendations.

Qualifications

• Communication skills – communicates effectively with others.
• Time management – managing one’s own time and the time of others.
• Typing – the ability to type efficiently to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills

Responsibilities

• Answer incoming telephone calls in a welcoming and professional manner.
• Greet customers in a welcoming and professional manner.
• Identify, confirm, and offer resolution to customer concerns.
• Communicate with technicians/dispatchers to understand services required and performed.
• Follow up with customers during the repair/servicing of the vehicles.
• Receive and process cash or credit payments for all services performed and complete payment and repair order conciliation reports.

Skills

Communication

Time management

Typing

Mathematics

Basic computer skills

Tools

CDK system

iPad

Job description

Balise Motor Sales is seeking a Service Advisor at Mazda West Springfield in Springfield, MA. The role focuses on delivering exceptional customer service, guiding customers through maintenance needs, and communicating findings between customers and technicians.

The candidate will greet customers, provide accurate estimates, obtain approvals, and ensure repairs are completed with clear explanations of costs and future recommendations.